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Terms & Conditions

Introduction
Jean Machine Holdings Ltd is registered in England (number 
06749852) based at 90 Lots Road, London SW10 0QD

The below Terms and Conditions apply to purchases made from the Jean Machine website www.thejeanmachine.com

Your acceptance of the Terms and Conditions is given when you make a purchase from Jean Machine so please read the Terms and Conditions carefully before making a purchase from this website.

Jean Machine reserves the right to change these Terms and Conditions at any time and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the website.

If you have any questions about any aspects of this website please email us at team@TheJeanMachine.com

TheJeanMachine.com Information
We try to make sure that all information on the website is accurate and correct at all times. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please let us know. However, because we take these steps we will not be liable to you for any errors on the website.

You should bear in mind that buying clothing and accessories over the Internet provides a different shopping experience to buying in-store.

Be aware that:

  • the colours which are shown on the website will depend on many factors including your computer display settings
  • all sizes and measurements are approximate
  • all goods are subject to availability we may not be able to supply your order
  • any delivery estimates given are estimates only
  • the goods and promotions which are offered on the website may not be available

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Shopping on TheJeanMachine.com
You can place an order on 
www.TheJeanMachine.com by following the process below.

First Order

  • Use the Jean Machine Shop section on the menu bar to see our range.
  • Click on the product if you would like to view it in greater detail.
  • Roll over the main product image to zoom.
  • Select the appropriate size and quantity, and then click ‘Add to Cart’. To add more products, simply continue shopping.
  • When you have finished shopping, click ‘Proceed to Purchase’ from the product detail page or from View Cart and follow the simple instructions for creating an account and then making a purchase.

Returning Customer

  • Log into your Jean Machine account in the ‘Login’ section with your selected Email Address and Password
  • Use the Jean Machine Shop section on the menu bar to select a specific item you would like to purchase.
  • Click on the product if you would like to view it in greater detail.
  • Select the appropriate size and quantity, and then click ‘Add to Cart’. To add more products, simply continue shopping or click ‘Back to my Selection’ at the top of the product detail page.
  • When you have finished shopping, click ‘Proceed to Purchase’ from the product detail page or from View Cart and follow the simple instructions within your Jean Machine account

On receipt of your order, we will send you an Order Confirmation email to the email address, which you have provided to us. This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received and does not constitute acceptance by us of your offer/s to purchase goods. An Order Despatch email will be sent and, provided we have also received payment from you, the moment the goods are with the carrier is when we have formed a contract with you.

We must receive full payment before we can accept it as an order. Where you select to pay by credit or debit card we will process the payment of order. Your order will only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email, which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order Despatch email.

Prices and charges on the website are in UK Pounds Sterling or US Dollars. Users are automatically directed to a regional site dependent on their IP address. To access a different regional website, please select the site from the top menu of the site. Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT or other applicable taxes.

Jean Machine ships to the United Kingdom, Europe (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden), the United States of America, Australia and Japan. All prices are provided in UK Pound Sterling and US Dollars depending on where you are ordering. If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

Unfortunately we do not currently offer an Express Delivery option on international deliveries.

General Terms

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices, which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variations of these terms are binding on us unless agreed by us in writing. You agree that you are not relying on any term, whether express or implied or any representation made by us in any manner prior to you entering into the contract with us other than what is contained in or expressly referred to in these terms. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of English courts for the determination of disputes.

Notices and Disclaimers
These notices and disclaimers govern your use of our website, 
www.TheJeanMachine.com

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing. We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer.

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.

Privacy Policy

Security & Privacy
We believe shopping at www.TheJeanMachine.com is as secure as shopping in store. In addition we respect the privacy rights of our online visitors and recognize the importance of protecting information collected from them.

We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at team@TheJeanMachine.com. If you are under 18, we require that you inform a guardian or parent regarding Jean Machine’s privacy policy before ordering online.

We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery. Prices are inclusive of VAT. Goods are subject to availability.

No Junk Mail Policy
We know that nobody likes his or her email inbox cluttered up with junk mail.

We will only send you marketing messages if you choose to receive them from us or third parties we work with and think you may be interested in hearing from. If you choose to receive our mailings or our partner's mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from www.TheJeanMachine.com, you can unsubscribe at any time by clicking here and selecting "Unsubscribe". We will never sell your details to an unconnected third party for marketing purposes.

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at team@TheJeanMachine.com

How You Can View, Change, or Remove Information
Viewing and editing your profile. You may view or change your account information at any time by going to your My Account page. Information will be updated immediately.

Deleting your account. If you want to stop using your account you may deactivate it by emailing our Customer Care Team at team@TheJeanMachine.com. When we delete an account, it is permanently deleted.

Website Security
When you shop at our website we use a 128-bit SSL encrypted secure Internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the Internet.

What information do we collect and how will we use it
When you place an order with us we collect certain information, which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone. On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as is reasonably necessary for these purposes.

What you can expect from us
We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. If you believe your details are incorrect you may correct those details by following the procedure below. We will not pass your information to any third parties outside of Jean Machine Holdings Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by clicking here to log in and update your details.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).

Cookies
In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website, it will also recognize you when you visit our website again.

Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.